Building A Telephony Solution With Asterisk For The Reeds Resort
EFS Networks engineered a custom Asterisk telephony solution for The Reeds at Shelter Haven — a luxury boutique hotel in Stone Harbor, New Jersey recognized as one of Condé Nast Traveler’s World’s Best Hotels.
About the Client
The Reeds at Shelter Haven is a luxury boutique hotel located in Stone Harbor, New Jersey. The establishment required a sophisticated phone system addressing the distinct operational demands inherent to hotel management, including guest services, housekeeping coordination, and front desk operations.
The Challenge
- Development of both on-premises and cloud-based Asterisk infrastructure
- Support for VOIP and analog endpoints simultaneously
- Compatibility with multiple VOIP hardware manufacturers (Polycom, Cisco, Aastra) for back-of-house operations
- Hotel-specific features: housekeeping room clean codes, guest wake-up call automation, front desk 911 functionality, and accounting integrations
Our Solution
EFS Networks engineered a custom Asterisk module purpose-built for hotel telephony:
- Property Management System integration via partnership with DuVoice — supporting Opera, Maestro, Agilysys, and Infor platforms
- Caller ID and accounting integration for call tracking
- 911 alerting for front desk emergency notification
- Voicemail services for guest rooms and staff
- Room clean codes for housekeeping status updates via phone
- Automated wake-up calls with guest scheduling
- Extension management linked to guest check-in/check-out status
The solution received industry recognition from Cetis, a major telephone endpoint provider.
Results
- Hybrid VOIP/analog telephony supporting multiple hardware vendors
- Seamless PMS integration with major hospitality platforms (Opera, Maestro, Agilysys, Infor)
- Automated guest services including wake-up calls and room status management
- Legacy phone system integration with modern VOIP equipment at scale
- Industry recognition for the custom Asterisk module implementation
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